Customer Care Professional - LIGHTHOUSE

CENTRAL FLORIDA INC - 3.4

Orlando, FL Job Details Full-time 1 hour ago Qualifications Record keeping Customer communication Writing skills High school diploma or GED Managing clients in a customer support role Client database systems Customer engagement Computer skills Customer support Customer information system software

Full Job Description Required Education:

High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Experience:

Minimum of 2 years of experience in a customer service or customer care role. Proven track record of effectively handling customer inquiries and resolving issues. Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Required Skills and Abilities:

Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner. Proficiency in using customer relationship management (CRM) software and other relevant computer applications. Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously. Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently. Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions. A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.