Front Desk Assistant

Company At Balance Orlando, we focus on our clients and our team. We listen and we empower. Life can get busy and at times a bit hectic, but we believe, that whether you visit us or work with us, ongoing pain shouldn't be part of it. We hope you agree and will join us in our mission to help people get out of pain. In 2008, our practice was built with the mission of transforming the industry. We wanted a place where the massages are designed to address the underlying causes of pain not simply provide temporary relief. Since this original vision, we have helped thousands of clients and built a culture of teamwork, flexibility, and quality results. We spend time getting to know our clients during their visits so we can develop the appropriate treatment plan. It is this same attention to detail with our clients we bring to our team. We encourage our team to take time off, expand their skills through our extensive training, and always do the right thing for the client. If you want a practice that does things differently, Balance Orlando is transforming the industry. We hope you will join us. Responsibilities The Front Desk Associate is responsible for driving sales through excellent customer service. You will work directly with existing and prospective clients to determine needs, schedule appointments, and sell memberships. This role is a critical liaison between client, therapist, and business.

• Provide excellent customer service through client outreach and in-person discussions
• Build and maintain client relationships
• Educate clients on the value of therapeutic massage and differences in service offerings
• Encourage client feedback and reviews
• Problem-solve to determine client needs with the therapist's skill set
• Adhere to all sales-related policies and procedures
• Meet established sales goals
• Discuss and seek additional sales opportunities based on client need
• Excellent attention to detail
• Comply with all policies and procedures for opening/closing, communication, scheduling, and client checkout
• Follow-up and confirm appointments
• Assist in the maintenance and organization of the office Post and keep track of social media Qualifications
• 1-2 years experience preferred
• High School diploma or equivalent
• Strong written and oral communication skills
• Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
• Self-motivated team player
• Availability to work some nights, weekends, and holidays
• Highly customer service-oriented, results-driven, goal-oriented Familiar with different social media platforms

Mission Statement:

At Balance Orlando, we are not just a massage and bodywork clinic; we are your partners in achieving lasting wellness. With over 15 years of dedicated service, we specialize in medical therapeutic massages that go beyond temporary relief to address the root causes of pain and discomfort. Whether you're battling sciatica, lordosis, sports injuries, scoliosis, TMJ disorder, migraines, or any other ailment, our mission is clear: to make you healthier, inside and out. Inclusivity is at the heart of our practice. Healing knows no boundaries, and we are committed to creating a warm, welcoming space for all. At Balance Orlando, diversity is celebrated, and every individual, regardless of background or identity, is embraced with open arms.

To Apply:

To be considered for this position, please email your resume directly to Sandy@balanceorlando.com.

Job Type:

Part-time Pay:

From $16.00 per hour Ability to

Commute:

Orlando, FL 32804 (Required) Ability to

Relocate:

Orlando, FL 32804: Relocate before starting work (Required)

Work Location:

In person