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Bowman Consulting Group, Ltd.
Right of Way Agent I / Customer Outreach Specialist I
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Short Description Bowman has an opportunity for a Right of Way Agent I / Customer Outreach Specialist I to join our team in Daytona Beach, FL. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. Purpose Interact and communicate directly with the public daily to support Bowman's continued expansion and growth. Responsibilities Leadership and Direction Perform work under direct supervision of an experienced professional and follow established procedures and clearly defined processes. Receive direction on all aspects of assignments, specific tasks and how to execute. Work is thoroughly reviewed by more senior staff to ensure application of sound techniques and principles. At the Operational and Company Level Assist with the marketing of the firm's capabilities to establish new clients and enhance relationships. Do the Work Perform limited aspects of right-of-way and real estate related activities, assisting in negotiating favorable terms to various land and right-of-way related agreements secured on behalf of the company's client. Identify land ownership from public records. Under general supervision, research, review, and analyze land titles of lesser complexity. Seek to identify defects. Under general supervision, negotiate the acquisition of right-of-way, easements, and other property interests of lesser complexity, on behalf of the company's client. Under general supervision, review, prepare, analyze, and interpret all Land and Right-of-Way related agreements, deeds, easements, leases, permits, and licenses. Maintain up-to-date records of contact attempts and parcel-related data in company database. Attend team meetings, as necessary. Success Metrics and Competencies Strong sense of urgency in responding to constituents. Effective verbal and written communication skills. Strong work ethic and commitment to quality. Strong marketing/business development skills and mindset. Commitment to promoting the reputation of the company through quality of work. Commitment to driving profitability and growth. Effective working relationship with internal leaders and peers, as well as external clients. Commitment to working in partnership with others inside and outside the organization. Ability to effectively manage multiple time-sensitive tasks. Qualifications High School diploma or GED required; commensurate relevant experience considered. Minimum of one (1) year of Customer Service or related experience required. Entry level position, no prior required. Any experience in right of way or related activities is a plus Professional real estate license in applicable state or the ability to obtain one within 3 months (90 days) of hire is required. Ability to communicate and negotiate with property owners regarding changes that may affect their property. Clients include homeowners, legal representatives, industry, universities, and utilities. Ability to obtain Notary Public designation. Solid working knowledge of personal computers, Microsoft Office Suite, Google Earth, ArcGIS and data management software. Ability to travel up to 50% of the time during busier periods. Satisfactory driving record as determined by the Company and a current, valid State driver's license. About Bowman Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.