Customer Service Associate Hurricane Express Car Wash Palm Bay, FL Job Details Part-time From $15 an hour 1 day ago Benefits On-the-job training Flexible schedule Qualifications Sweeping Growing experience Customer communication Account development Training & development Account management Full Job Description Customer Service & Business Development Associate Position Summary Hurricane Express Car Wash is looking for a high-energy, experienced Customer Service & Business Development Associate. This role is responsible for delivering an exceptional customer experience while growing memberships, retaining customers, developing new business, and strengthening the company's presence in the community. This is a working-leadership position . The role does not necessarily include direct reports or supervisory authority. Instead, this individual is expected to lead by example, share knowledge, and help other team members become more confident and effective in customer service and membership sales.

Key Responsibilities Include:

Customer Service Provide friendly, professional, and knowledgeable customer service. Educate customers about wash options and memberships without using high-pressure sales tactics. We are family-owned and operated and don't want to come off as pushy. Address customer questions and concerns and help resolve issues. Check on customers in the parking lot and look for opportunities to improve their experience and encourage satisfied customers to leave 5-star legitimate reviews. Memberships & Customer Retention While this position is to educate customers on our memberships, you will also be responsible for selling and promoting memberships. Identify opportunities to increase membership conversions and retention. (

Ex:

car visit count) Assist customers with membership purchases, cancellations, suspensions, changes, and account updates. Contact customers regarding declined payments and assist with updating payment information; identify common reasons for cancellations and communicate opportunities for improvement. Maintain accurate customer and vehicle information in Wash Connect. (e.g., updating vehicle plates, make, or model, etc) Team Development & Leadership Lead by example in customer service and membership sales. Demonstrate effective, natural, and customer-focused sales techniques. Help other employees learn how to identify opportunities, explain membership benefits, answer questions, and confidently ask for the sale. Assist with training new and existing employees on sales. Share successful sales experiences and customer-service techniques with the team. Encourage and demonstrate a positive, supportive, and team-oriented environment. Business Development Identify and pursue opportunities with local businesses, apartment communities, dealerships, fleets, schools, churches, organizations, and other community partners. Develop relationships that can generate new customers, fundraising opportunities, partnerships, and revenue. Follow up with prospective business partners and maintain relationships with existing partners. Promote the car wash through appropriate local and community opportunities. Facility & Office Support Help maintain a clean, organized, and professional facility. Assist with sweeping, mopping, dusting, folding towels, picking up trash, and maintaining the parking lot and office. Monitor supplies and communicate maintenance or operational issues to leadership. Assist with other operational duties as needed. Key Points of Performance Areas Performance will be evaluated based on contribution to, but not limited to, the following: Overall membership growth and retention. Declined-payment recovery. Customer satisfaction and experience. Legitimate customer reviews and positive feedback. Business development and community partnerships. Team sales development and coaching. Accuracy of customer information and account management. Facility and operational standards. Initiative, professionalism, communication, and overall contribution to the business. What Success Looks Like A successful Customer Service & Business Development Associate creates great customer experiences, contributes to membership growth, develops new business opportunities, helps retain customers, and makes the entire team better by sharing knowledge and leading by example.

The goal is simple:

create a better customer experience, grow the business, and help the team become better at what they do.

Pay:

From $15.00 per hour Expected hours: 15.0 - 35.0 per week

Benefits:

Flexible schedule On-the-job training Application Question(s): Do you have a valid Driver's License?

License/Certification:

driver (Preferred)

Work Location:

In person