Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite
Firstsource

Senior Customer Service Representative

Pay: $34,320/yr
Posted: 4 weeks ago
Location: Palm Bay, FL (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/20/2026

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Florida data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

Explore Career

Job Description

Senior Customer Service Representative Date:
Aug 17, 2026
Location:
Palm Bay, Florida, US Requisition ID:
23377
Description:
Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905
Requirement:
You must have previous experience working in a call center to be considered
Pay Rate:
$16/hr. / Bilingual $17.00/hr Duties and responsibilities: Identify customer questions, complaints, concerns, and overall needs. Provide sufficient answers and solutions to all customer queries. Handle customer complaints respectfully and professionally. Redirect customers to appropriate departments and teams when appropriate. Follow up with callers on complaint/question status, ensure resolution. Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction. Follow all communication procedures, policies, and guidelines during every customer interaction. Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
High school diploma or equivalent (GED) required.
Experience & Abilities:
Minimum one year of Call Center experience required. Helpful, friendly customer service experience is required. Able to talk on the phone and navigate a computer at the same time. Able to read notes within the computer system to answer questions. Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly. Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).