BDC Internet Sales TAG Palm Harbor LLC Palm Harbor, FL Job Details Full-time 1 day ago Benefits Paid training Opportunities for advancement Qualifications Live chat Test drive coordination Customer follow-ups Customer records maintenance Customer relationship building Email customer support Phone communication Service scheduling Client rapport building In-person customer service Client database systems Business development Customer engagement New customer acquisition Initial Contact (sales skills) Productivity software Customer information system software Sending lead generation communications Lead generation activity metrics tracking Customer interaction during outreach Communication skills Sales follow-up Marketing Entry level Customer data entry Full Job Description Join Our Team as a Business Development Center (BDC) Representative! Are you a people person who loves helping customers and thrives in a fast-paced environment? We're looking for an enthusiastic, organized, and customer-focused Business Development Center (BDC) Representative to join our growing dealership team. If you have strong communication skills, enjoy building relationships, and are motivated by achieving results, we'd love to meet you! What You'll Do As a BDC Representative, you'll be the first point of contact for many of our customers, helping create an exceptional experience from their first inquiry to their dealership visit.

Responsibilities include:

Respond promptly to inbound and outbound leads via phone, email, text, and online chat. Build rapport with customers, answer questions, and identify their vehicle or service needs. Schedule appointments for sales consultations, test drives, and service visits. Maintain accurate customer records and document all communications in our CRM system. Work closely with the sales and service teams to maximize appointment show rates and customer satisfaction. Follow up with prospects and existing customers to ensure a seamless customer experience. Support dealership marketing campaigns by contacting and nurturing leads from multiple sources. Track activity and provide regular reports on lead performance, appointments, and follow-up efforts. What We're Looking For The ideal candidate is friendly, professional, and motivated to deliver outstanding customer service.

Qualifications:

Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Comfortable using computers, CRM systems, email, and Microsoft Office. Outstanding organizational skills with the ability to multitask. Positive attitude, dependable work ethic, and strong attention to detail. Ability to work independently while contributing to a team environment. Previous BDC, customer service, call center, sales, or automotive experience is a plus—but we're willing to train the right person! Why You'll Love Working Here Competitive pay with performance incentives. Paid training and ongoing professional development. Supportive team environment. Opportunities for advancement within a growing dealership. Full-time position with benefits available. If you're ready to build a rewarding career while helping customers have an outstanding dealership experience, apply today—we'd love to hear from you!