A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Order Intake I C/S Contact Center Rep (Wed. to Sun. 11a-8p) Warrior Service Company
LLC - 3.4
Palm Springs, FL Job Details Full-time $20 - $22 an hour 20 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Customer order taking Full Job Description Order Intake 1 Customer Service Contact Center Rep Wednesday to Sunday 11a to 8p On-Site in Palm Springs, FL As a Customer Service Representative (Order Intake), you'll manage incoming orders, approvals, and updates, playing a vital role in supporting our customers and ensuring operational success. This role requires strong administrative skills, excellent communication abilities, and attention to detail to complete daily responsibilities efficiently.
Key Responsibilities:
Make initial contact with new patients to verify addresses, phone number, and obtain a secondary contact. For emergency orders, contact patients upon receipt of the order. Respond to and route incoming calls appropriately, transferring them as necessary. Provide excellent customer service to veterans, retail customers, and VA officials via phone, in person, and email. Resolve customer complaints, concerns, and inquiries in a timely manner, documenting them in the complaint log. Record thorough notes in Salesforce and set follow-up reminders as needed. Relay real-time information from field technicians to clients, ensuring clear communication. Prepare and maintain a daily task list for efficient workflow. Create accurate work orders in our software system and ensure entries are correct. Handle incoming calls from clients and technicians, documenting service completion details. Monitor email inboxes for new service requests, updates, and system messages. Work across multiple software platforms, both internal and client-facing. Build and maintain strong client relationships to support continued engagement. Respond to daily emails in both the main order intake and assigned work email inboxes.
Location:
On-Site in Palm Springs, FL 33406 (Must reliably commute or plan to relocate before starting work).
Compensation:
$20.00 - $22.00 per hour
Benefits Include:
401(k) with matching Dental, health, and vision insurance Paid time off and parental leave
Qualifications:
2-3 years of call center experience (Required) 2-3 years of order intake experience with customer service (Required) 2-3 years of heavy inbound phone and email inquiries that requires clear communication with both veterans and team members 2-3 years of work experience managing both proactive scheduling and communication Experience with high call and email volume with clear communication for veterans and team members Strong scheduling experience, managing both proactive communication and scheduling Proficient with email and order management software; familiarity with a CRM (client relationship management) software tool such as SalesForce CRM preferred Excellent verbal and written communication skills with the ability to manage client interactions professionally Ability to pass a background check
Work Environment:
In-person in an office setting located on-site in
Palm Springs, FL Schedule:
Monday to Friday 11a-8p Paid Training Monday to Friday 8a-5p Potential work after hours, holidays and weekends Wednesday to Sunday 11a to 8p 40 hours per week
