Customer Experience Advisor

EL CAR WASH LLC

• 3.

0 Pembroke Pines, FL Job Details Full-time 5 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off 401(k) 4% Match On-the-job training Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Customer communication

Full Job Description Level:

Frontline |

Hourly Department:

Site Operations

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

WHAT YOU'LL OWN

Set the tone from the start

• Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. Drive membership growth
• Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. Turn service into sales
• Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it. Handle the hard moments
• Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. Keep the site sharp
• Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area. Capture what matters
• Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

WHAT YOU BRING

Reliable attendance and professional image — you show up on time, polished, and ready Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments Proven ability to build rapport quickly and influence without being pushy Goal-oriented and results-driven — you know your numbers and you care about hitting them Strong empathy paired with sales drive — you read the customer and adjust accordingly Confident handling complaints and concerns on the spot — you resolve, you don't deflect Comfortable with POS systems and site technology Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) — strong plus in South Florida markets

HOW YOU SHOW UP

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ECW COMPETENCIES

Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly. Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed. Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment. Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately. Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

WHAT YOU'LL GET

Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match — yes, free money Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance Mental health days On-the-job training and real career growth FREE car washes