Customer Service Representative JVS Insurance Pembroke Pines, FL Job Details Full-time | Contract $17 - $25 an hour 7 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Qualifications Spanish Customer communication Teamwork Interpersonal skills English Account management Full Job Description About the Position We are looking to expand our team with a knowledgeable, attentive, and motivated insurance professional. We are seeking someone with prior homeowners insurance experience. This is a customer service and retention position focused on building strong client relationships and providing exceptional service. The ideal candidate is licensed, bilingual, dependable, and works well in a team-oriented environment. What We're Looking For Team player — our work culture is a priority! Bilingual in English and Spanish Active 440, 2044, or 220 insurance license Prior insurance experience; homeowners experience preferred Strong communication and customer service skills Organized, proactive, and able to follow through Responsibilities Manage and maintain relationships with homeowner clients with a focus on retention and customer satisfaction . Proactively contact clients regarding renewals, policy changes, and outstanding requirements. Handle cancellation/non-renewal situations and work with clients and carriers on available retention options. Follow up on renewals from initial contact through completion to ensure nothing falls through the cracks. Respond to client questions and concerns and coordinate timely resolutions. Assist with routine policy service requests, documents, payments, and account updates. Communicate with insurance carriers and internal departments to resolve issues. Document client interactions and maintain accurate account information. Identify opportunities for additional insurance needs and refer clients to the appropriate team member. Meet department goals for retention, follow-up, and customer service . Prioritize and manage a high-volume workload while maintaining accuracy and timely follow-up. Why Join JVS? Family-owned and operated insurance agency Team-oriented work environment Opportunity for growth and professional development Supportive, collaborative team Established agency with a strong reputation in the community

Job Types:

Full-time, Contract Pay:

$17.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave

Language:

English (Required) Spanish (Required)

License/Certification:

440, 2044, or 220 insurance license (Required)

Work Location:

In person