Pines Auto Group is seeking a motivated and customer-focused Quick Lane Service Advisor to join our team in Pembroke Pines, FL. In this role, you will serve as the primary point of contact for our Quick Lane customers, providing exceptional service by efficiently coordinating vehicle maintenance and repairs. You will ensure a positive customer experience by communicating clearly, managing service workflows, and supporting our goal of fast, reliable automotive care. Responsibilities Greet customers promptly and professionally, identify their service needs and concerns. Provide accurate estimates for maintenance and repair services. Schedule and coordinate Quick Lane appointments to maximize efficiency. Communicate vehicle status updates and explain services to customers clearly and transparently. Work closely with technicians and parts department to ensure timely vehicle servicing. Handle customer inquiries, resolve issues, and ensure high customer satisfaction. Maintain organized service records and process required paperwork accurately. Requirements Proven experience in automotive service advising or a related customer service role. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic automotive knowledge or willingness to learn. Detail-oriented and organized with good problem-solving abilities. Reliable, punctual, and professional attitude. Benefits Competitive compensation package. Opportunities for growth and professional development. Supportive team environment. 401K with company match' Employee discounts on vehicle services. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.