Job Description Help for Job Description. Opens a new window. Join the Empire Truck Sales Team Are you a customer service professional who thrives in a fast-paced environment, enjoys helping people, and can keep multiple priorities moving at once? Empire Truck Sales is seeking a highly organized and customer-focused Service Writer (Service Advisor) to serve as the primary point of contact between our customers and service department. This role is ideal for someone who excels at communication, administrative coordination, problem-solving, and managing a high volume of inbound and outbound phone calls. As one of the largest Freightliner and Western Star dealerships in the Southeast, Empire Truck Sales offers long-term career opportunities, industry-leading training, competitive benefits, and a team environment where your contributions are valued and recognized. What You'll Do

• Serve as the first point of contact for customers seeking service and repair assistance.
• Handle a high volume of inbound and outbound phone calls while delivering exceptional customer service.
• Build strong customer relationships through professional, friendly, and timely communication.
• Open, maintain, and close repair orders accurately and efficiently.
• Communicate repair status, estimates, timelines, and recommendations to customers.
• Coordinate with technicians, parts personnel, and management to keep repairs moving efficiently.
• Obtain customer approvals and ensure all required documentation is completed.
• Schedule service appointments and help manage workflow priorities.
• Maintain accurate records and data within dealership software systems.
• Assist with daily service department operations and administrative tasks.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Help create a service experience that drives customer satisfaction, loyalty, and repeat business.