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Puppin Vets
Veterinary Client Care Specialist
Career Insights for Client Service Representative / Associate
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Based on Florida data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,899 / year median in Florida
-2% projected decline
Job Description
Puppin Vets is a multi-location Veterinary Practice that is focused on quality care and exceptional service. Our practices are located in Plant City, FL. We are seeking an experienced Client Care Specialist to serve our growing client base. Our practice offers a full line of services, including: Wellness, surgery, dentistry, radiography, in-house laboratory testing and therapy laser. We utilize paperless medical records and are interested in the continued development of our practice team to leverage our DVMs. This is an excellent opportunity for a passionate, enthusiastic and service-driven individual to contribute to the welfare of our patients. Client Care Specialists are generally the first point of contact and must always maintain professionalism and kindness. They should possess the ability to multitask, take on a high volume of calls, redirect messages to the appropriate persons, maintain and record accurately in the EMR, prioritize scheduling, have excellent communication skills, and process payments efficiently. The ideal candidate will have a minimum of 3 years experience in customer service & telephone reception. A minimum of one year of veterinary or medical practice experience is required. Interested candidates must have a strong desire to function as a team. Must be available to work various days Monday through Friday, and a regular Saturday rotation. Competitive salary and benefit package includes: Hourly wages of $15 - $23 per hour, paid vacation, pet health benefits, continuing education benefits and more. Qualified applicants may apply directly with an email including resume and cover letter. Offers for positions will be contingent upon the successful completion of a drug screen and background check. Thank you for your interest in this position at Puppin Vets.