We are seeking a detail-oriented and customer-focused Bilingual Customer Service / Order Entry Representative to join our team. In this role, you will support customers by handling inquiries, processing orders accurately, and ensuring a high level of service throughout the order lifecycle. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced environment.

Key Responsibilities:

Provide detail oriented customer service in both English and Spanish via phone, email, and chat. Enter customer orders accurately into the system and verify pricing, product availability, and shipping details. Respond to questions regarding order status, products, billing, and delivery updates. Resolve customer issues, complaints, and discrepancies in a timely and detail oriented manner. Communicate with internal departments such as sales, warehouse, and shipping to ensure smooth order fulfillment. Maintain accurate customer records and documentation in company systems. Process returns, exchanges, and order changes as needed. Support team goals by delivering excellent service and meeting productivity expectations.