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Domino's

Customer Service Rep(05175) - 10200 Fox Trail Rd S

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Job DescriptionJob Duties Take the customers order in a positive manner, answering any questions they might have. Use suggestive selling techniques with every call. Answer the phone on the first ring and avoid putting customers on hold. Complete the order in a timely manner making sure the order is neat and accurate. Must keep the phone and customer area clean at all times. Repeat every order back to the customer and make them aware of the approximate time of delivery. Say thank you to every customer, and tell the time of the order. Handle all carry-out customers with the same customer service. Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production. Take payments from the carry-out customers if requested to do so by the manager in charge. Maintain the image standards set forth by the company. Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store. May be asked to assist in folding boxes, and box topping boxes. 
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
FOOD
PREPARATION EQUIPMENT, CLEANINGEQUIPMENT AND SUPPLIES, BOXES AND PHONES.WORK ENVIRONMENT
INDOORS - HEAT
FROM COOKING PHYSICAL REQUIREMENTS
 
Lifting:
OccasionalWeight:
Most under 5 lbs. Occasionally up to 35 lbs.
HEIGHT:
FLOOR TO COUNTER
 
Carrying:
OccasionalWeight:
Most under 5 lbs. Occasionally up to 35 lbs. 
Sitting:
OccasionalSeat:
if on break 
Standing:
ConstantSurface:
Tile 
Walking:
FrequentSurface:
Tile
DISTANCE
WITHIN STOREReaching:
OccasionalLevel:
Floor to 6 or 7 feet 
Twisting:
Occasional May twist at waist or turn entire body 
Bending:
Occasional May bend at waist or turn entire body 
Squatting:
Occasional May squat or bend to reach floor 
Climbing:
None Pushing / pulling: Occasional Mop bucket and dough trays on dollies Foot controls: None 
Driving:
None Modifications possible: May be requested to assist in lifting or carrying any heavy items.