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Lincoln Private Jets

Owner client services

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Owner client services at Lincoln Private Jets Owner client services at Lincoln Private Jets in Royal Palm Beach, Florida Posted in 2 days ago.

Type:

full-time Owner client

Severs:

If you are a highly motivated salesperson with a passion in aviation, seeking a positive, growth-focused organization to take your career to new heights then we want to speak with you! Lincoln Private Jets is a membership based Private Charter Operator based out of West Palm Beach, FL We are currently expanding our sales team in order to keep up with the increasing demands of the private aviation industry. Our award-winning training program sets you up for success, fast growth potential, and internal opportunities. This is a rare and very lucrative opportunity for the right candidate.

Responsibilities:
  • Develop and maintain long-term relationships with customers & industry personnel to consistently achieve repeat business
  • Demonstrate a consultative approach of selling to identify and qualify leads resulting in sales opportunities with both new and existing customers
  • Consistently meeting or exceeding monthly KPIs and sales target objectives through qualified leads
  • Building a book of business by researching internal and external databases, websites and social media platforms
  • Pro-actively targeting your list through high volume outbound sales calls and emails in order to convert prospects into LPJ clients
  • Update and manage all sales activities, opportunities, and account information in CRM
  • Report to sales manager with weekly, monthly, and quarterly results
  • Responsible for providing shift trip support to LPJ private jets clients and broking team
  • Provide accurate price quoting to brokers and direct customers in a timely manner
  • Shop available aircraft options for client presentation and close on sales.
  • Delegate or arrange concierge services, ground transportation, catering, or other specific requests for clients
  • Completing final pre-flight checks for crew, aircraft location, and logistics
  • Monitoring for potential flight issues and communicating these issues to the relevant senior team managers when necessary
  • Demonstrating an expert understanding of LPJ partnerships and services, as well as aircraft and charter processes
  • Full compliance with company procedures and protocols to ensure protection of both LPJ and the client
  • Building relationships with Private Jet Operators to ensure we can provide the most suitable aircraft choices for the clients' requirements
  • Managing charter bookings from inquiry to completion
  • Flight watching/overseeing flight departures
  • Make prompt, clear decisions which may involve tough choices or considered risks What we are looking for:
  • Self-starter with the ability to identify and target outbound prospects and key decision makers within accounts
  • Understanding of the US and international charter market
  • Organization skills and possess great attention to detail
  • Ability to prioritize in time-sensitive situations
  • Service-oriented with strong interpersonal skills
  • Excellent verbal and written communication skills
  • Logical approach to problem solving
  • Can multi-task in a fast-paced, high-pressured environment
  • Ability to work both independently and as part of a team
  • Strong negotiation and quantitative skills
  • Passionate about aviation
  • Committed to always promote the LPJ culture and brand
  • Proficiency in Microsoft Office, and the ability to quickly learn new systems.
  • Hunter mentality with an unyielding drive to exceed goals and objectives in a competitive environment
  • Strong numeracy skills
Qualifications:
  • Bachelor's Degree in Business or a related field
  • 2-4 years of sales experience, with a history of exceeding lead targets
  • Previous work experience in the aviation industry is preferred
  • General knowledge of aviation and travel logistics
  • Experience and working knowledge of CRM systems
  • Demonstrable track record of over-achieving quota What we offer:
  • Generous commission-only and uncapped commission plan
  • Dynamic startup culture with a fast-growing company
  • Award-winning professional training and one-on-one mentoring
  • Expedited career advancement based on performance
  • Balance between independent and team-oriented work
  • Opportunities for domestic travel, exclusive events, and team outings
Diversity & Inclusion:

Lincoln Private Jets is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for all LPJ employees.