Job Summary Poseidon Marine is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, working with vendors, resolving issues, processing orders, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a commitment to delivering outstanding service. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Manage schedules and coordinate calendars for service and team members Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and concerns in a timely and professional manner. Process orders, returns, exchanges, and account updates. Maintain detailed records of customer and vendor interactions and transactions. Escalate complex issues to the appropriate department when necessary. Follow up with customers and vendors to ensure issues are fully resolved. Meet individual and team performance goals for customer satisfaction and response times. Collaborate with other departments to improve customer experience. Qualifications High school diploma or equivalent; additional education is a plus. Previous customer service experience preferred. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency with computers and customer service software. Ability to multitask and work in a fast-paced environment. Positive attitude, professionalism, and strong interpersonal skills. Skills Customer relationship management Active listening Time management Attention to detail Teamwork and collaboration Adaptability and flexibility Benefits Competitive salary Paid time off 401

K Pay:

$40,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person