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Mochiatsu Donuts

Customer Service

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

NOW HIRING
  • MOCHIATSU DONUTS |
ST. AUGUSTINE
Mochiatsu Donuts is looking for friendly, dependable, hardworking team members who enjoy working with customers and thrive in a fast-paced food-service environment. We serve fresh mochi donuts, Korean corn dogs, boba teas, and specialty drinks , and we're looking for people who take pride in providing great food and excellent customer service.
WHAT WE'RE LOOKING FOR
At least 1 year of restaurant, fast-food, café, or food-service experience Experience with food preparation and kitchen operations Strong customer-service skills Friendly, positive, and welcoming personality Comfortable working in a fast-paced environment Able to multitask and stay organized during busy periods Comfortable using or learning a POS/register system Experience taking customer orders and handling payments is a plus
WE'RE ESPECIALLY LOOKING FOR PEOPLE WHO ARE
Dependable and punctual
  • shows up on time and ready to work Team-oriented
  • willing to help coworkers instead of saying, "That's not my job" Clean and organized
  • understands that cleanliness is extremely important in food service Detail-oriented
  • follows recipes, portions, food-safety procedures, and preparation instructions correctly Fast learners
  • able to learn multiple stations and responsibilities Self-motivated
  • sees what needs to be done and takes initiative Customer-focused
  • treats every customer with respect and creates a welcoming experience Good communicators
  • communicates professionally with customers, coworkers, and management Able to work under pressure while maintaining quality and a positive attitude Flexible and reliable with scheduling , including availability for evenings, weekends, and holidays as needed
JOB RESPONSIBILITIES
Prepare, fry, decorate, and package mochi donuts Prepare Korean corn dogs and other food items Prepare boba teas and specialty beverages Take customer orders and operate the Clover POS/register Greet customers and provide excellent customer service Recommend products and help increase sales through friendly upselling Clean and sanitize workstations, equipment, dining areas, and kitchen areas Prep ingredients, restock supplies, and maintain organized workstations Follow food-safety, sanitation, and company procedures Work together as a team to keep the store running efficiently
WHO WILL DO WELL HERE?
This position is a great fit for someone who likes staying busy, enjoys working with people, takes pride in their work, and doesn't need to be constantly reminded what needs to be done. We're looking for people who want to be part of a team—not simply clock in and clock out. Mochiatsu Donuts
  • St.
Augustine 1000 S. Ponce De Leon Blvd. St. Augustine, FL Apply online or simply stop by the donut shop. We look forward to meeting you!
Darvy Manager Mochiatsu Donuts Pay:
$15.00
  • $18.
00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Vision insurance
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Vision Insurance
  • Discounts/Reimbursements