We are looking for a fully on-site Community Relations Specialist to host a marketing seminar. This is a contract position focused on delivering helpful, detail-oriented service while assisting customers face-to-face while greeting and accurately processing order information, registration details and post-experience surveys. The ideal candidate is comfortable handling a steady volume of conversation with up to 30 guests per day, resolving questions efficiently, and creating a positive customer experience.

Responsibilities:

• Ability to attend a short-term 2-hour seminar on two days with hosting and reception duties during 2 morning shifts
• Respond to customer inquiries over the phone with empathy and clear communication.
• Manage a registration desk while identifying customer needs and providing timely solutions.
• Greet guests and follow up on requests, confirm details, or provide updates.
• Enter customer orders on paper documents and related information into internal systems with a strong focus on accuracy.
• Address service concerns, troubleshoot common issues, and escalate more complex matters when appropriate.
• Maintain detailed and organized records of customer interactions, requests, and other activity including post-even experience surveys.
• Work closely with team members and supervisors to meet service expectations and support daily operations.