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UF Health

Customer Svc Specialist

Pay: Not specified

Posted: 5 weeks ago

Location: Saint Johns, FL (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/13/2026

Career Insights for Customer Service Representative (General)

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Based on Florida data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Overview Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications Required Education:

High School Diploma or GED.

Preferred Education:

Completion of a Medical Terminology course.

Necessary Skills:

1. Must demonstrate effective verbal and written communication skills. 2. Ability to handle stressful situation in a professional and courteous manner. 3. Basic understanding of medical terminology.

Required Experience:

One to two (1-2) years customer service experience.

Preferred Experience:

Two (2) years of customer service experience in a health care related industry.

Age of Patient Served:

All Age Groups.

Qualifications:

Required Education: