Job Opportunity:

Customer Service/Dispatch for a Leading Carpet and Flood Remediation Company As a leading carpet and flood remediation company, we take pride in our team of over 35 hand-picked employees, each an expert in customer service. We prioritize innovative thinkers with strong work ethics, a positive attitude, and exceptional customer service skills. We are looking for adaptable individuals who can effectively manage change and are willing to commit to regular full-time hours.

• Qualifications Experience in dispatch service positions, such as plumbing, electrical, construction, carpet cleaning, restoration, cable, or other service-related industries. Strong communication skills with a focus on customer service.
• Ability to multitask in a fast-paced environment.
• Prefer experience in Scheduling Software
• Experience in dispatching technicians in service industry
• Excellent phone etiquette and typing skills.
• Attention to detail/

Listening Skills Position Overview:

Dispatch Partner to manage customer calls, input into scheduling software, and manage the details of customer requests, Field follow up with technicians scheduling to end of day, follow up on final invoices prior to billing, assist with maintaining /updating the customer database.

• Key Responsibilities:

• 1.

Manage technicians' schedules. 2. Efficiently handle backup and primary dispatching, organizing customer job schedules in conjunction with technicians' locations, and adjust to urgent customer requests. 3. Provide exceptional customer service to every client. 4. Maintain frequent interaction with customers via phone and email, demonstrating strong customer service and listening skills. 5. Exhibit multitasking capabilities and attention to detail. 6. Update and assist with customer database

• Job Specifics:

• Schedule:

  Monday through Friday with a rotating Saturday every four weeks and a Monday off
• Responsibilities include:
• Managing high call volumes.
• Assisting with day-to-day input of customer jobs and dispatching them to technicians, ensuring timely arrivals, and scheduling work throughout the day.
• Selling our services to residential customers to help them understand our offerings and schedule necessary appointments.
• Updating internal staff on technician statuses and job changes.
• Check email for customer appointment requests and enter them into scheduling software.
• Assisting service technicians by gathering information, calling customers for confirmations, and checking voicemails to return calls.
• Updating and entering revised information as it becomes available in the field management program.
• Keeping office personnel informed of any urgent details or schedule changes for the day.
• Managing online customer requests.
• Creating daily schedules for technicians.
• Managing the new business customer database.

We offer a competitive salary good benefits and a great team environment.

Job Type:

Full-time Pay:

From $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Days you are available to interview Are you able to work from 8 hours 5 days a week and one Saturday a month, with a day off during the week to compensate ?

Experience:

Service industry , carpet, flood,

AC, Electric, Plumbing:

3 years (Required) Dispatching, or service industry: 3 years (Required) Ability to

Commute:

Sanford, FL 32771 (Required)

Work Location:

In person