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Tampa General Hospital
Unit Customer Service Rep- MedSurg
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Unit Customer Service Rep- MedSurg - ( 260002YS ) Description Facilitates the smooth running of the nursing unit by performing a broad range of clerical duties; transcribes medical orders, maintains medical records, communicates effectively, and assists in providing a safe and efficient unit. Ensures the accuracy and efficiency of registration of patients for outpatient procedures and in-house admissions. Essential Functions
- Greet patients and visitors warmly, ensuring a welcoming atmosphere.
- Answer questions regarding services, policies, and procedures, providing accurate information.
- Act as a liaison between patients, families, and medical staff, relaying messages and updates as needed.
- Assist in scheduling appointments, coordinating admissions, and managing patient flow within the unit.
- Address and resolve patient concerns or complaints promptly and professionally, escalating issues to management when necessary.
- Maintain a calm demeanor in high-pressure situations, ensuring patient needs are prioritized.
- Perform clerical duties such as filing, data entry, and maintaining patient records in accordance with HIPAA regulations.
- Assist with insurance verification and billing inquiries, ensuring patients understand their coverage and financial responsibilities.
- Work collaboratively with nursing staff, physicians, and other departments to ensure efficient patient care and service delivery.
- Participate in unit meetings and training sessions to enhance knowledge and skills related to customer service and patient care.