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Broadcom

Client Services Consultant 4

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

USA-FL-Remote Location USA-TX Plano Legacy Drive Suite 700 Full time R027082
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  • Job Description:
PRINCIPLE CONSULTANT
Overview A senior individual of the highest technical skill and experience in workload automation. Displaying a broad range of disciplines, environments, and applications within the workload automation discipline; or, the individual may possess unique skills and highly technical experience in a narrow field of specific workload automation software, that is, a specialist of the highest technical caliber. Provides assistance and recommendations to management and clients on workload automation topics pertaining to the architectural design and development of applied systems and software services. Additional capabilities such as script coding or queries to build reports are a capability of the Sr. consultant. Primary Functions + Analyzes workload automation job and data requirements and provides related solution modeling and implementation. + Reviews proposed solution plans. + Evaluates solution design, upgrade and implementation approaches. + Conducts hardware/software comparative evaluations. + Technical solution trouble shooter. + Acts as consultant in studying and recommending actions on a wide variety of technical areas in regard to workload automation, providing guidance to customer management. + Communicates current innovations and trends in workload management solutions. + Technical consultant and reference source. + Evaluate and audit computer center and systems operations. + Ability to implement or upgrade workload solution. + Ability to script or code quick implementation or upgrade solutions Requirements A senior consultant will have a bachelor's degree with a minimum of 8 years of experience in IT or masters degree and 6+ years of related experience
  • Compensation and Benefits
  • The annual base salary range for this position is
USD 90,000.00
To
USD 144,000.00
As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
  • Broadcom is proud to be an equal opportunity employer.
We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
  • If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
  • Welcome!
Thank you for your interest in Broadcom! We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions. For more information please visit our video library (http://www.broadcom.com/videos) and check out our Connected by Broadcom (https://www.broadcom.com/support/resources/video-webinar-library?channel=5c9658f7c1d34eca91c6cc16178e5b1b&video=7d72b04ea50046a394e682fab640ce20) series. Follow us on Linked In Broadcom Inc (https://www.linkedin.com/company/broadcom) .

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 401(k) Plans
  • Employee Stock Options (ESOs)