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• Excellent

FULL TIME

professional CSR opportunity in our Tampa Westshore Office.

• $17+ hourly Serves as a liaison between external customers, clients and internal staff.

Provides exemplary assistance and support; addresses customer issues and ensures effective and long-term problem resolution. Additionally provides clerical and administrative support and works on special projects as assigned.

Responsibilities:

• Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
• Participates in special projects as assigned.
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
• Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Acts as primary service contact for customer.
• Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.
• Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.
• Responds to telephone or electronic inquiries.
• Handles all service requests from customer within service standards.
• May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.
• Assists in processing policy level transactions within level of authority.
• Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
• Participates in special projects as assigned.
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.