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Thrive Pet Healthcare
Veterinary client Service Representative
Career Insights for Client Service Representative / Associate
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Based on Florida data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,899 / year median in Florida
-2% projected decline
Job Description
Description Client Service Representative (CSR) Saint Francis Pet Care Center Do you love helping people and their pets? Saint Francis Pet Care Center is seeking a compassionate, energetic, and customer-focused Client Service Representative to join our team. Our CSRs are the heart of our hospital, creating positive experiences for clients while supporting our veterinary team in delivering outstanding patient care.
Responsibilities:
Greet clients and pets with warmth and professionalism. Schedule appointments and manage a multi-line phone system. Check patients in and out efficiently while maintaining accurate medical records. Explain services, wellness plans, and payment options. Process invoices and payments accurately. Coordinate communication between clients, doctors, and the medical team. Assist with administrative tasks, including email, reminders, and record management. Maintain a clean, organized, and welcoming reception area. Work collaboratively with the veterinary team to provide exceptional client service.Qualifications:
Previous customer service experience required; veterinary or medical office experience preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Comfortable working in a fast-paced environment while maintaining attention to detail. Proficient with computers and willing to learn veterinary practice management software. Positive attitude, dependable work ethic, and a genuine love for people and animals. You'll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:- Our vast, diverse, and free library of continuing education courses
- ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits
- our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short
- and long
- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support and network discounts for fertility and family planning
- FREE CE courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
- Some benefits shown are only for full-time team members who work 30 hours or more per week.
- make accessing quality care simpler— giving families the peace of mind their pets deserve.