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Quality Plus Cleaners

Customer Experience Associate

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Job Description

COMPENSATION NEGOTIABLE BASED ON EXPERIENCE & TALANT
$15 PER
HOUR TO START
$16 to $17 PER
HOUR FOR LEAD SHIFT WAGE REVIEW IN 90 DAYS
Must have own vehicle Must be willing to commute
WITHIN 7 MILE RADIOUS
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in Spanish and English, possess excellent communication skills, and have a passion for delivering exceptional customer service.
Responsibilities:
  • Handle inbound and outbound customer calls professionally and courteously
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Upsell products and services when appropriate
  • Perform data entry tasks with a high level of accuracy
  • Analyze customer needs and recommend suitable solutions
  • Maintain customer records by updating account information regularly
Skills:
  • Proven customer service experience or experience in a call center environment
  • Ability to effectively communicate via phone and email
  • Strong data entry skills with attention to detail
  • Proficiency in upselling techniques
  • Multilingual abilities are a plus
  • Excellent phone etiquette and active listening skills If you are a dedicated individual with a passion for customer service and possess the required language skills, we invite you to apply for this exciting opportunity.
Join our team and be part of a dynamic work environment where your contributions are valued.
Job Type:
Full-time Pay:
From $15.00 per hour
Work Location:
In person