Customer Service Specialist - Multi-Family Massey Services, Inc. - 2.6 Winter Park, FL Job Details Full-time $16 - $18 an hour 3 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off On-the-job training Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Customer communication Word processing Administrative experience High school diploma or GED Typing Office experience Client interaction via phone calls Full Job Description Customer Service Specialist - Multi Family Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services, and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama, and Oklahoma. This role supports our Multi-Family Division and is centered on delivering exceptional customer service.

Key responsibilities include:

• Greeting and communicating with customers in a courteous and professional manner
• Working with the Multi-Family Team to assist in administrative duties, communicating with customers to gather information and assist Division Office Manager with centralized sales input.
• Engaging with potential new customers to ensure a welcoming experience Additional duties involve active collaboration with the Multi-Family team, including:
• Making outbound calls to verify billing and support collection initiatives
• Conducting quality assurance calls to enhance customer satisfaction
• Utilizing our CRM system to assist administrative operations Expanding responsibilities may include:
• Generating reports and maintaining accurate customer account records
• Participating in trade show activities and related support tasks We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY! Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem-solving skills
• Excellent computer, typing, Word and Excel required
• Time management talent and a sense of urgency
• Background checks with be completed on all candidates considered for hire.

Massey Services in an

Equal Opportunity Employer and Drug Free Workplace Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

Office:

1 year (Required)

Work Location:

In person