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AO
Animal Outpatient Specialty Network
Customer Service Representative
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Description Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world's largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners. The Pet Dentist, part of AOSN, is seeking a Customer Service Representative to join our team. We are looking for someone with the following qualities: Energetic Positive Upbeat personality Takes initiative Commitment to the needs of the clinic Punctual Willingness to teach others and share ideas Openness to diversity Adaptability to change Accountable Able to see big picture Requirements Knowledge, Skills and Abilities (including but not limited to):
- Previous experience or training / education in a veterinary facility required
- Experience with ezyVet a plus
- Must be friendly, outgoing, "people oriented"
- Excellent communication skills
- Must be capable of being cross-trained for front office receptionist duties, telephone and computer skills are necessary
- Must be a team player willing to learn new techniques, treatments, and accept change Duties (including but not limited to):
- Demonstrate excellent relations with clients / pets in the waiting area and exam rooms
- Exceed the client's expectations of service
- Housekeeping / maintenance
- Record keeping
Education:
- High school or GED equivalent
- Dependable attendance is required
- Must be willing to work outside scheduled hours if needed
Benefits:
- A 5 day work week (Monday - Friday 9:00 am - 5:00 pm)
- Paid vacation
- Paid holidays
- Competitive wages
- Medical, dental, vision, dependent care FSA, and short-term disability benefit options
- Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
- 401K with employer match
- CE opportunities
- Uniforms
- Discounts on services and medications for employee pets
- Some traveling may be required