Are you passionate about client care and eager to transform your skills into meaningful support for those navigating personal injury and Social Security Disability claims? Do you thrive in a dynamic legal environment, providing empathy and clarity to clients during their most challenging times? Are you excited by the opportunity to grow within a reputable law firm that values your contribution and invests in your future? Can you handle the complexities of both client interaction and administrative support with reliability and poise?

Final question:

When faced with a challenge, do you get excited or run away? The Client Services Specialist role for the Law Office of Daniel R. Duello is critical during a period of growth and operational transition for the firm. This position will initially provide front-line client service, phone coverage, intake-related support, and general administrative assistance while also beginning to learn the Social Security Disability side of the practice over time. This is a developmental role, not a position that requires someone to already be a trained Social Security Disability paralegal. The right person will be dependable, client-focused, coachable, and excited to grow from client services into broader legal support and Social Security Disability work. What you'll do:

Client Support:

Provide front-line communication and service to clients, ensuring a positive and supportive experience.

Phone Management:

Answer and route incoming calls, handle client inquiries, and manage follow-ups.

Intake and Administrative Support:

Conduct client intakes, maintain accurate records, and support administrative duties.

Medical Record Coordination:

Assist in requesting and tracking medical records necessary for Social Security Disability cases, ensuring cases progress smoothly.

Cross-Functional Coverage:

Provide additional support during staff absences to maintain the workflow across the team. What we're looking for:

Customer Service Experience:

Required experience in a client-facing role, with strong communication, professionalism, and comfort speaking with clients by phone.

Legal Experience Not Required:

Prior legal experience is not required. The firm is willing to train the right person who consistently shows up, cares about doing a good job, and is eager to learn.

Local Connection:

A strong tie to the Blairsville area is preferred to support a realistic commute and long-term commitment to the role. Eagerness to

Learn:

A willingness to train in legal procedures and Social Security Disability processes with guidance from experienced team members.

Medical or Professional Services Exposure:

Experience in healthcare, insurance, medical office support, professional services, or customer service is preferred but not required.

Detail-Oriented Follow-Up:

Ability to handle record requests, follow-ups, status checks, and administrative details accurately and consistently.

Dependability:

Reliable, coachable, and committed to building a long-term role rather than seeking a short-term position.

Team-Oriented Mindset:

Willing to provide coverage when team members are out and help reduce pressure across the office.

Why you should work here:

Training and Development:

Grow into Social Security Disability specialization with comprehensive in-house training from experienced paralegals.

Direct Leadership Access:

Work closely with Daniel R. Duello and Richard W. Sarrell, engaging directly with firm leadership.

Impactful Work:

Engage in meaningful legal work that makes a real difference in clients' lives during recovery and stress.

Community Involvement:

Join a firm deeply integrated into the local community, contributing positively to those we serve.

Additional perks:

Compensation:

Approximately $20/hour, based on experience and overall fit.

Full-Time Schedule:

Consistent 40-hour workweek. 401(k)

Match:

Access to a retirement savings plan with employer matching contributions.

Long-Term Growth:

Opportunity to grow from client services into legal support and Social Security Disability work.

Training and Development:

Learn from experienced team members while gradually taking on more responsibility.

Positive Work Environment:

Join a respectful, tight-knit team that values reliability, teamwork, and client service.

Pay:

$20.00 per hour

Benefits:

401(k)

Work Location:

In person