A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
LTL Customer Service Shipco - 3.3 College Park, GA Job Details Full-time 20 hours ago Benefits Wellness program Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Qualifications Quality data entry Full Job Description Description As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world's leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company's truly intermodal character, offering
LCL & FCL
Ocean and Air freight services, uniquely positions Shipco as a 'one stop' provider of worldwide transportation solutions. (
Website:
www.shipco.com) Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our ATL branch located in College Park, GA for LTL Customer Service. We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to 'think outside the box', think and work outside their local market, and be aware of various time zones and regional norms for all parties involved. Key Responsibilities Handle customer service emails, rate emails, and answer/make phone calls. Validate and process new orders received in TMS within 10 minutes. Monitor dispatched orders and communicate with customers about any pickups and/or delivery issues. Review Daily Domestic Report for shipment status and notify customers accordingly. Maintain all communication via email alias. Always maintain professionalism with both team and customers. Communicate with LTL carriers' terminals and dedicated CSD teams for any pickup and/or delivery issues. Ensure all shipments are billed correctly. Assist with or handle OS&D and coordinate to file claims following the SOP provided by manager/supervisor. Ensure you're on time and ready to work for the hours you're assigned. Other duties as the department develops. Skills, Knowledge and Expertise Knowledgeable in all aspects of export customer service and/or operations. Strong data entry skills required. Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment. Relies on instructions and pre-established guidelines. Resourceful and possesses out-of-the-box thinking. Reports to the Domestic LTL Customer Service Supervisor. Benefits We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience. We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan. Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences. About Shipco Founded in 1988, Shipco has organically grown into one of the world's leading neutral NVOCCs. Today it is headquartered in Chatham, New Jersey and is a founding member of the Worldwide Alliance. As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.
