Job Summary:

We are seeking a customer service representative to join our insurance agency. The ideal candidate should have excellent communication skills and be comfortable working in a fast-paced environment. You will be responsible for reviewing policies, taking payments, and answering calls from clients.

Responsibilities:

Review insurance policies and ensure accuracy of information Assist clients with policy questions and changes Process payments for insurance policies Answer incoming phone calls and provide excellent customer service Resolve customer complaints and escalate issues to management when necessary Maintain accurate records of customer interactions in our database Provide accurate and timely information to clients regarding their insurance policies Cross-sell and upsell additional insurance products to customers when appropriate Stay up-to-date on changes in insurance policies, procedures, and regulations Perform other duties as assigned by management

Qualifications:

High school diploma or equivalent Prior experience in customer service, preferably in the insurance industry Strong communication skills, both written and verbal Ability to multitask and work in a fast-paced environment Excellent problem-solving skills Strong attention to detail Proficiency in Microsoft Office and basic computer skills Ability to work independently and as part of a team Willingness to work flexible hours, including evenings and weekends if required If you are passionate about providing excellent customer service and have a strong interest in the insurance industry, we encourage you to apply for this position.

Qualifications:

High school diploma or equivalent Prior experience in customer service, preferably in the insurance industry Strong communication skills, both written and verbal Ability to multitask and work in a fast-paced environment Excellent problem-solving skills Strong attention to detail Ability to work independently and as part of a team •Must be P&C licensed or get licensed within (30) days of start of role•If you are passionate about providing excellent customer service and have a strong interest in the insurance industry, we encourage you to apply for this position.