International Flooring Company (IFC) is seeking a Customer Service Representative to join our team in Dalton, Georgia . Position Summary The ideal candidate is a dependable, detail-oriented professional with strong communication, organization, and problem-solving skills. This person should enjoy helping others, work well in a fast-paced environment, and be committed to providing accurate, timely, and friendly service. Experience in customer service, order entry, or administrative support is preferred. The Customer Service Representative will serve as a key point of contact for both internal and external customers, helping ensure an exceptional customer experience. This position interacts daily with customers and sales representatives by entering orders, providing shipping updates, responding to requests, and delivering timely, courteous, and professional support. Essential Job Functions Deliver a top-notch customer experience. Process orders received by email and phone. Prepare clear, professional email correspondence and respond promptly to customer needs. Provide support throughout the customer onboarding process. Serve as a liaison between customers and sales representatives. Communicate with distribution and other internal departments. Provide accurate product and technical information. Resolve customer questions and issues accurately and efficiently. Escalate customer complaints or calls to management through the appropriate channels.

Location:

Dalton, GA —

In Office Hours:

9:00 a.m.-6:00 p.m.

Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person