Job Summary We are seeking an energetic and detail-oriented Customer Service Representative to join our team. Providing exceptional support via phone, email, and in person. Your enthusiasm and organizational skills will ensure smooth communication, efficient problem resolution, and a positive experience for every client you serve. Responsibilities Process customer orders, returns, and exchanges accurately and efficiently Verifies open orders reports to ensure timely invoicing and reporting of loads Process orders daily and deliveries utilizing several computer softwares. Works with management for scheduling production Daily entry and review of sales order invoicing and productions entries into accounting system. Resolve customer concerns, delivery issues, or complaints by identifying problems, determining solutions, and following up to ensure resolution Collaborate with internal departments to ensure customer needs are met Follow up with customers to ensure satisfaction, foster repeat business, and provide availability updates. Meet or exceed performance metrics, including response times, customer satisfaction scores, and issue resolution rates. Dispatch shipments to drivers based on workload, routes, and delivery priorities Communicate with drivers, staff, and customers to coordinate pickups, deliveries, and changes to schedules Track shipment progress using dispatch systems or tracking software, and provide updates as needed. Resolve delivery delays, equipment issues, or route changes in a timely manner Check all driver paperwork and update spreadsheets Coordinate with carriers, freight forwarders, and third-party logistics providers when necessary Review shipping documents for accuracy, including bills of lading and delivery receipts Support continuous improvement in dispatch and shipping operations to reduce delays and improve efficiency. Cross train in other office positions Perform other related duties that may be assigned or associated with the responsibility of the position. Requirements Excellent verbal and written communication abilities to interact professionally with staff, vendors, and customers High level of accuracy and attention to detail in handling administrative tasks, documentation, and reporting. Proficiency with Microsoft Office Suite, and other ERP related software Prioritize tasks and manage time effectively in a fast-paced environment Manage multiple priorities, schedules, and tasks efficiently and within deadlines Provide communication via phone, radio, or digital dispatch systems. Education & Experience 2+ years of customer service or general office experience preferred 2+ years of previous dispatch experience preferred

Pay:

$17.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person