We are looking for a detail-oriented Customer Service Representative to support order processing and customer account coordination for a growing organization in Georgia. This contract position with permanent potential is ideal for someone who enjoys balancing customer communication, order accuracy, and day-to-day operational support in a fast-paced setting. The role works closely with operations and warehouse teams to help ensure timely shipments, accurate records, and a positive customer experience.

Responsibilities:

• Review incoming customer orders for completeness, confirm product availability, and enter transactions accurately into company systems.
• Communicate with customers regarding order progress, expected ship dates, freight costs, and any changes that may affect delivery timing.
• Partner with warehouse and operations teams to coordinate order fulfillment and support smooth shipment processing.
• Prepare sales documentation such as orders, invoices, shipping paperwork, and bills of lading with a high level of accuracy.
• Investigate and process claims related to freight damage or shipment issues, following internal procedures through resolution.
• Issue credits for returned merchandise and maintain organized records tied to customer transactions and inventory activity.
• Maintain structured digital and electronic files for customer accounts, inventory documents, and order history.
• Respond promptly to customer inquiries, purchase orders, and service-related concerns with professionalism and courtesy.
• Provide current inventory information when requested and assist in keeping stock records aligned with operational updates.