A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
This temporary part-time position is not eligible for employee benefits. Position Summary The Information Technology Customer Service Representative provides front-line customer and technical support during the University's deployment of Apple devices. This position provides excellent customer service to students, alumni, parents, faculty and staff. Also, providing basic troubleshooting and refers more complex issues to Information Technology staff. Essential Duties Provides professional customer service and responds to Apple device questions. Assists with Apple device deployment and distribution. Provides basic troubleshooting for hardware, software, setup, and connectivity issues. Documents support requests and actions taken. Escalates complex or unresolved issues to Information Technology staff. Protects confidential University, employee, and student information. Performs other related duties as assigned. Required Qualifications Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience. Customer service experience. Familiarity with Apple devices and operating systems. Strong communication, problem-solving, and attention-to-detail skills. Ability to follow procedures, manage multiple requests, and escalate issues appropriately. Preferred Qualifications Experience with Jamf or another mobile device management system. Apple certification or technical support training. Previous help desk, device deployment, or technical support experience. Conditions of Employment This is a temporary two-week assignment. Employment will end when the assignment concludes. The position is not eligible for health insurance, retirement, paid leave, paid holidays, or other employee benefits, except as required by law or applicable University System of Georgia policy. Equal Employment Opportunity Fort Valley State University is an equal opportunity employer. The University does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or University System of Georgia policy.
