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Customer Service Representative
Job Description
Description Are you a detail-oriented professional with experience in order processing, customer service, logistics coordination, sales support, or order management? Do you thrive in fast-paced environments where communication and customer satisfaction are critical? Do you have a knack for keeping orders moving, resolving customer issues, and spotting inaccuracies? We're partnering with client in the area who is seeking a Customer Service Representative to join their team. This position plays a key role in ensuring customer orders are processed accurately, inventory is verified, shipments are coordinated, and customers receive exceptional support throughout the order lifecycle. Why This Opportunity?
+ Contract-to-hire position with long-term career potential
+ Stable Monday-Friday schedule (8:30 AM - 5:00 PM)
+ Opportunity to gain experience with SAP and business operations
+ Exposure to customer service, logistics, inventory, shipping, and order management functions
+ Collaborative team culture
+ Growing organization with opportunities for training and advancement
What You'll Do:
+ Process and enter customer orders with a high degree of accuracy
+ Review purchase orders and verify quantities, pricing, serial numbers, and product information
+ Coordinate with warehouse and operations teams to ensure timely order fulfillment
+ Provide customers with order status updates, shipment tracking information, and inventory availability
+ Assist with freight claims and resolve shipment discrepancies
+ Monitor and maintain accurate customer, order, and inventory records
+ Respond to customer inquiries professionally via phone and email
+ Support the overall customer experience by proactively identifying and resolving order-related issues
+ Identify and resolve order-related issues while maintaining a high level of customer satisfaction
Requirements What You Bring:
+ 1-3 years of experience in order entry and processing, customer support, logistics coordination, sales support, supply chain support, operations support, account management, or other relevant work experience required
+ Excellent verbal, phone, and written communication skills
+ Strong attention to detail and commitment to accuracy
+ Experience processing customer orders in an ERP system
+ Ability to manage multiple priorities and meet deadlines
+ Strong organizational and problem-solving abilities
+ Proficiency with Microsoft Office, including Excel
+ Reliable transportation
Preferred Qualifications:
+ SAP experience
+ Experience working with inventory, shipping, freight, or distribution environments
+ Familiarity with invoicing, credit memos, and order management processes Success in
This Role:
The ideal candidate is highly detail-oriented, enjoys working with customers, and takes pride in ensuring orders are processed correctly the first time. If you thrive in a fast-paced environment, enjoy coordinating across departments, and have experience supporting customers from order placement through delivery, we'd love to hear from you! TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
Benefits
- 401(k) Plans
- Health Insurance
- Dental Insurance
- Vision Insurance