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Live Chat Representative
Career Insights for Call Center Representative
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Scorecard
Based on Georgia data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,119 / year median in Georgia
+1% projected growth
Job Description
Live Chat Representative AKC Healthcare Incorporated Lawrenceville, GA Job Details $26 - $30 an hour 1 day ago Benefits Paid training Dental insurance Paid time off Vision insurance Opportunities for advancement Retirement plan Qualifications High school diploma or GED Full Job Description AKC Healthcare Incorporated is seeking a friendly, professional, and customer-focused Live Chat Representative to join our team in Lawrenceville, Georgia. The successful candidate will communicate with customers through online chat, answer inquiries, provide accurate information, and ensure a positive customer experience. Key Responsibilities Respond promptly and professionally to incoming live chat inquiries. Provide customers with accurate information about company services and procedures. Assist customers with questions, requests, and general concerns. Identify customer needs and direct complex issues to the appropriate department. Schedule appointments and assist with customer requests when necessary. Document customer interactions accurately in company systems. Follow up with customers when required. Maintain confidentiality when handling customer and company information. Communicate effectively with internal teams to resolve customer issues. Provide a professional and positive customer experience at all times. Qualifications High school diploma or equivalent required. Previous customer service, live chat, call center, or administrative experience preferred. Excellent written communication and grammar skills. Strong typing and computer skills. Ability to manage multiple chat conversations while maintaining accuracy. Strong problem-solving and organizational skills. Professional and courteous communication style. Ability to work effectively in a fast-paced environment. Benefits Competitive compensation Paid training Paid time off for eligible employees Health, dental, and vision benefits for eligible employees Retirement savings plan Professional development opportunities Career advancement opportunities Supportive team environment