• This role is not open for submissions from outside staffing agencies
• Customer Service Support Specialist What Brought You Here Pay Range $27.00/hr
• $29.00/hr (depending on experience) Day Shift Hours
• 8 AM
• 5 PM Benefits starting DAY ONE!

Who You Are:

The Customer Service Support Specialist provides operational support across Customer Service, Order Entry, Order Checking, Pricing Management and validation, Quoting, and Administrative functions to ensure business continuity and exceptional customer service. This position serves as a flexible resource that can be assigned to support multiple departments based on business priorities, workload demands, staffing needs, and special projects. The Customer Service Support Specialist is expected to quickly adapt to changing priorities while maintaining accuracy, efficiency, and a high level of customer satisfaction. This role works collaboratively with cross functional teams to support daily operations and continuous improvement initiatives.

What You Will Be Doing:

Customer Service, Order Entry & Operations Functions Provides support across Customer Service, Order Entry, Order Checking, Quoting, Pricing Management and Validation, and Administrative functions as assigned. Processes and verifies the accuracy of customer orders, quotes, pricing requests, and other customer transactions utilizing company systems. Receives, analyzes, and responds to customer inquiries received through telephone, email, fax, or company workflow systems. Initiates required actions for new orders, change requests, pricing updates, and customer service requests while communicating changes to the appropriate departments. Assists in proofreading orders and quotations prior to final confirmation to ensure accuracy. Prepares customer quotations utilizing company pricing tools and approved pricing guidelines. Performs pricing validation and maintenance activities as assigned. Supports customer account maintenance and administrative record updates. Assists with customer follow up regarding orders, quotes, deliveries, credits, remakes, and other customer requests. Collaborates with Sales, Operations, Project Management, Production, Shipping, Credit, and other departments to resolve issues and meet customer expectations. Maintains documentation and electronic records utilizing company systems including ERP, CRM, workflow, and document management applications. Assists with credit processing, warranty requests, and other customer documentation as assigned. Supports departmental reporting, data validation, audits, and other administrative functions. Participates in continuous improvement initiatives designed to improve customer experience and operational efficiency. Supports branch and regional initiatives, including special projects and business process improvements. Assists with onboarding and cross training of new employees when requested. Serves as backup for Customer Service Representatives, Order Entry personnel, Pricing Specialists, and other operational roles as business needs require. Maintains confidentiality of customer and company information. Performs other related duties and provides backup support to other departments as assigned by management. Supervisory Responsibility This position has no direct supervisory responsibilities but may work in a matrix management environment and take direction from Regional Customer Service Managers, Operations Managers, Pricing Managers, Project Managers, and other organizational leaders. Customer Service Reinforce Trulite's mission and values by delivering exceptional customer service to both internal and external customers. Demonstrate professionalism, responsiveness, accountability, and a customer first mindset. Build collaborative working relationships across departments to ensure timely resolution of customer requests. Training Participates in required training programs, product training, system training, and continuous learning opportunities. Maintains proficiency across multiple operational functions and systems through ongoing cross training. Expectations Follow and communicate company policies and procedures. Demonstrate flexibility and adaptability in changing priorities. Maintain accuracy while working across multiple business functions. Meet departmental productivity and quality expectations. Support team success by assisting in areas of greatest business need. Maintain professionalism and confidentiality in all interactions. Key Performance Indicators Performance metrics may vary based on assigned responsibilities and may include: Order Entry Turnaround Time Quote Turnaround Time Customer Response Time Accuracy Rate Productivity Assigned Work Completion Pricing Accuracy Administrative Task Completion Customer Satisfaction Call Hold/Ring Time (when applicable)

Skills You Bring:

High School Diploma or equivalent required. 3 to 5 years of experience in Customer Service, Order Entry, Pricing, Quoting, or related operational roles preferred. Related glass and aluminum industry experience preferred. Demonstrated ability to learn multiple systems and business functions. Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent communication, interpersonal, conflict resolution, and time management skills. Experienced user of Microsoft Office 365. Experience utilizing ERP, CRM, workflow, and document management systems preferred. Strong analytical and problem solving skills. High attention to detail and commitment to accuracy. Ability to calculate discounts, percentages, measurements, and other basic mathematical functions.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits , as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account . We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Compensation:

21.80-31.60