This position is vital to the daily operations of the Water System. Our Customer Service Specialist I perform cashier duties, receives money in payment of water bill; processes credit card payments; issues receipts, balances cash to documentation; performs daily balance of check, cash, credit and debit transactions; secures cash drawer at close of day.

Performs cashier duties:

receives monies in payment of water bill; processes credit card payments; issues receipts; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day. Researches account information in billing system: pulls account balance for customers, determines if account has been disconnected for nonpayment, and determines if personal checks can be accepted from customer. Posts payment information in billing system to process transactions and update records: performs routine posting and accounts maintenance functions; enters debits, credits, transfers, and adjustments; and responds to requests for account information. Enters work orders in billing system to have water service restored to property. Receives payments collected at the Government Service Centers and posts payments in billing system. Processes payments in night deposit box: posts payments to accounts in billing system; reviews account to determine if a service order has been issued for cutoff; and notifies field services immediately of payments received on accounts in cutoff status to ensure account is not cutoff. Enters service orders in billing system for service restoration. Performs other related duties as assigned. Minimum Qualifications High School Diploma or GED required; previous experience in customer service, cashiering, or a related field preferred.

Must be bondable.

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements Some tasks require the ability to hear and communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as irate customers. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.