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Childre Nissan
Service Advisor/Writer
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Georgia data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,693 / year median in Georgia
+16% projected growth
Job Description
Job Overview:
We are seeking a Service Advisor to join our team at a reputable automotive dealership. The ideal candidate will speak with customers about servicing their vehicle, ensuring exceptional customer service and efficient vehicle maintenance.Duties:
- Communicate with customers to understand vehicle issues and service needs
- Prepare accurate service estimates and quotes for customers
- Schedule service appointments and follow up with customers on service status
- Coordinate with service technicians to ensure timely completion of repairs
- Explain recommended services and repairs to customers in a clear manner
Requirements:
- sales skills with the ability to upsell services and products
- Familiarity with auto estimating software is a plus
- Excellent communication and customer service skills
Job Type:
Full-time Pay:
$30,000.00- $60,000.