Job Title:

Customer Service Representative Reports To:

Customer Service Manager Tingue is a leading global supplier of high-quality commercial laundry products and dedicated services. Family owned and operated since 1902, Tingue has earned a stellar reputation of integrity, loyalty, and ingenuity spanning four generations of consistent family leadership. We are seeking to identify a Customer Service Representative in our Peachtree City, GA office to accurately receive and handle inbound calls from sales representatives and customers to successfully initiate the fulfillment of product orders.

Job Duties:

Answers customers' questions regarding product or service and operations Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services Communicates with customers/salesmen by phone or email to ensure the best possible service Interviews customers to obtain information and explain available services Investigates and corrects errors Refers complaints of product or service needs with other departments as required to ensure customer service Takes care of and settles customer complaints and special orders

• Processes vendor invoicing, order entry, credits, contracts, and recurring billing and other duties as assigned.

Skills/Qualifications:

High School diploma or the equivalent Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized, excellent communication, analytical, interpersonal and leadership skills necessary Must have a strong customer focus and be self-motivated Able to perform data analysis using Microsoft Office suite, previous experience with SAP Business One or comparable ERP preferred Background in manufacturing, customer service, records accuracy required Customer service experience of 1 year (Required) 1 year experience in sales is desired but not required Previous experience with international dealings is a plus

Physical Requirements:

Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 20 pounds.

Education:

High school or equivalent (Required) Tingue, Brown & Co. is an Equal Opportunity Employer The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, domestic partner status, status as Vietnam-era or special disabled veteran, or any other prohibited basis in accordance with all applicable federal, state and local laws. This applies to all terms and conditions of employment including, without limitation, hiring, placement, promotion, termination, lay-off, recall, transfer, leaves of absence, compensation, and training. The Company will not tolerate discrimination and expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, domestic partner status, veteran's status, or any other basis prohibited by applicable law.

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Shift from 8: 30 am to 5pm. Are you fine with this? ( Respond with yes/no)

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Microsoft Office:

1 year (Required)

Work Location:

In person