A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Front Desk / Customer Service Representative Full-Time | Monday-Friday | 9:00 AM-5:00
PM Pay:
$18.00-$21.00 per hour, based on experience We are looking for a friendly, professional, and highly organized Front Desk / Customer Service Representative to join our busy team. This is an important customer-facing position and the first point of contact for many of our customers, so we are looking for someone who enjoys helping people and takes pride in providing an excellent customer experience. Responsibilities Greet and assist customers in a professional and welcoming manner Answer and manage multiple incoming phone lines while assisting customers at the front desk Respond to customer emails and provide timely, accurate information Handle customer questions, requests, and concerns with patience and professionalism Schedule appointments, coordinate customer needs, and maintain accurate information Manage multiple tasks and priorities in a busy, fast-paced environment Communicate effectively with customers, team members, and other departments Maintain a high level of attention to detail and accuracy Follow up with customers to ensure their questions and concerns are properly addressed Keep customer records and documentation organized and up to date Help ensure that every customer receives a positive experience from the first interaction through completion of their request The Ideal Candidate We are looking for someone who is: Friendly, outgoing, and professional An excellent communicator with strong phone and email skills Comfortable handling multiple phone calls, emails, and customer requests at the same time Highly organized and detail-oriented Able to stay calm and professional in a busy environment Reliable, punctual, and dependable A team player who is willing to jump in and help wherever needed Customer-focused and genuinely interested in finding solutions Comfortable learning new systems, procedures, and software Previous customer service, receptionist, administrative, or front-desk experience is preferred, but the right attitude and strong work ethic are equally important. What We Offer Monday-Friday schedule 9:00 AM-5:00 PM $18.00-$21.00 per hour, depending on experience A professional, team-oriented work environment An opportunity to become an important part of a busy and growing company
