Job Overview We are seeking a dedicated and organized Customer Service candidate that has strong warehouse and logistics billing skills to join our administrative team. This is a Monday-Friday, 8am-5pm work schedule. This role requires heavy customer service skills utilizing phones as well as direct contact. This position is vital in managing billing processes, coordinating appointments, minor payroll duties, handling trip sheets and ensuring seamless communication between clients and staff, in a fast pace environment. The ideal candidate will possess strong office organization skills, proficiency with computer software, excellent communication and customer service abilities. This position offers an opportunity to contribute to efficient office operations while supporting the overall success of our organization. A stable work history indicating job longevity is required. Verifyable professional reference are required.

Job Details Generate Invoices :

Process and submit accurate invoices to clients on a daily or weekly basis, utilizing CRM/accounting software.

Audit Work Orders :

Review technician reports, hours worked, and parts used to ensure work orders are complete and accurate before invoicing.

Payroll :

managing trip sheets and scanning in paperwork for payroll purposes

Account Reconciliation :

Monitor accounts receivable, track outstanding payments, and follow up on overdue payments.

Dispute Resolution:

Handle billing inquiries and resolve discrepancies by working closely with internal departments and customers.

Administrative & Compliance Data Entry :

Maintain precise, up-to-date records in CRM and dispatch software

Compliance :

Ensure all billing and scheduling practices adhere to local, state, and federal regulations

Reporting :

Prepare daily or monthly trip sheets and scan paperwork to record data into CRM software

Audit Work Orders :

Review technician reports, hours worked, and parts used to ensure work orders are complete and accurate before invoicing.

Account Reconciliation :

Monitor accounts receivable, track outstanding payments, and follow up on overdue payments.

Dispute Resolution :

Handle billing inquiries and resolve discrepancies by working closely with internal departments and customers.

Qualifications:

Experience :

3-5 years of experience in warehouse and logistics billing/accounts receivable experience combined with scheduling, dispatching, or routing.

Communication :

Excellent verbal and written skills for interacting with customers, field staff, and management. Telephone skills are a must, call center customer service experience a plus.

Software Proficiency :

Experience with field service software (e.g., ServiceTitan, Jobber, Housecall Pro) and Microsoft Office Suite Attention to

Detail :

Strong ability to audit complex data, identify inconsistencies, and prevent billing errors.

Problem-Solving :

Ability to remain calm under pressure and handle logistical, high-stress situations efficiently. This position is an excellent opportunity for individuals with office experience seeking a dynamic role that combines administrative support with billing responsibilities. We welcome motivated candidates who are eager to contribute to a well-organized and customer-focused workplace.

Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Ability to

Commute:

Peachtree City, GA 30269 (Required)

Work Location:

In person