Customer Service Representative

Customer Service Representative at The Davis Companies Customer Service Representative at The Davis Companies in Roswell, Georgia Posted in 11 days ago.

Type:

full-time

Job Description:

We are seeking a Customer Service Representative in Alpharetta, GA to support their growing team. This role is ideal for someone who excels in communication, problem?solving, and delivering a positive customer experience.

Job Duties Outbound and Inbound Calls:

Make outbound calls to/received inbound calls from customers with accounts that are 5-29 days past due. Assist customers in bringing their accounts current. Handle approximately 200+ phone calls daily.

Phone-Based Role:

This position involves phone-based communication. Candidates must be comfortable working at a desk and talking on the phones for 8-hour shifts, with potential overtime.

Root Cause Analysis:

Identify the root cause of customer delinquency. Use negotiation skills and educate customers to generate effective solutions. Contribution to

Center Objectives:

Actively contribute to achieving center objectives related to delinquency management.

Positive Attitude:

Maintain an enthusiastic and positive attitude throughout interactions with customers. Adherence to

Policies:

Follow all company policies and procedures.

Desired Skill Set Excellent Verbal Communication:

Ability to communicate clearly and effectively, ensuring easy understanding by customers.

Multitasking Skills:

Must be capable of talking and typing simultaneously.

Customer Service Orientation:

A focus on providing exceptional service to customers.

Strong Phone Skills:

Proficiency in handling phone-based interactions.

Self-Starter Attitude:

Demonstrates initiative and takes ownership of tasks.

Self-Awareness:

Recognizes personal strengths and areas for improvement. Adaptability to

Feedback and Change:

Open to receiving feedback and adaptable to changes in processes.

Proactive Learning:

Willingness to learn and stay updated on relevant information. Preferred Bilingual (Spanish): Proficiency in both English and Spanish.

Preferred Qualification:

A 4-year college degree.