Veterinary Receptionist / Client Care Advocate

• Professional Level Hiring Now

• Join Our Team Neighborhood Vet Dog & Cat Wellness Clinic Pay:

  $17
• 21/hour based on experience Full-Time |

Schedule Can Be Discussed Clinic Hours Monday-Thursday:

9:30 AM-6:00

PM Friday-Saturday:

9:30 AM-3:00 PM Neighborhood Vet is looking for an experienced Veterinary Receptionist / Client Care Advocate (CCA) who is passionate about delivering an exceptional client experience. We are a primary care veterinary clinic focused on preventive care, wellness, and common minor illnesses for dogs and cats. Our clinic was designed around making veterinary care more approachable, comfortable, and convenient for both pets and the people who love them. While loving animals is important, this is very much a people-centered role. Our Client Care Advocates spend their day communicating with pet owners, solving problems, coordinating care, managing schedules, discussing costs, and helping clients feel confident about what happens next. We are a growing practice, which means our team members also need to be comfortable adapting as workflows, technology, and clinic needs evolve. The Person We're Looking For We are looking for someone who is: Exceptional with people. You communicate professionally, compassionately, and confidently—even when a client is worried, frustrated, or emotional. Experienced in veterinary medicine. You understand common veterinary terminology, medications, preventive care, basic medical concerns, and when a situation may require urgent attention. Detail-oriented. Small details matter in veterinary medicine. You take accuracy seriously when scheduling appointments, documenting conversations, processing prescriptions, and maintaining patient records. Comfortable discussing money. You can clearly explain fees, estimates, treatment plans, and payment expectations without becoming uncomfortable or defensive. A strong multitasker. You can manage phones, texts, emails, appointments, client questions, prescription requests, and an active lobby while keeping priorities straight. Emotionally intelligent. You understand how your communication, attitude, and behavior affect clients and coworkers. Team-minded. You help where needed rather than focusing only on what is or is not "your job." Adaptable. We are a growing clinic, and processes will continue to improve and change. Professional and positive. We value direct communication, accountability, mutual respect, and a workplace where unnecessary drama does not interfere with caring for clients and patients. This is not a traditional front-desk position where the primary responsibility is simply answering phones and checking clients in. Our CCAs are an important part of the pet's care team and are expected to think critically, communicate confidently, and take ownership of the client experience. What You'll Do As a Client Care Advocate, you will: Serve as the first point of contact for clients in person, by phone, text, and email. Deliver concierge-level client service so clients feel heard, supported, informed, and welcomed. Manage appointment scheduling and help maintain an efficient daily clinic workflow. Gather information from pet owners and appropriately triage client concerns and requests. Recognize common veterinary conditions, terminology, medications, and potential emergencies and know when to involve the medical team. Educate clients about appointments, preventive care recommendations, treatment plans, medications, and next steps. Communicate costs and estimates clearly and professionally. Process payments and complete client checkout accurately. Generate and process sales of retail products, prescription medications, and other clinic items. Maintain accurate client and patient records in our practice management system. Coordinate prescription requests, follow-up communication, and other client needs with the veterinary team. Greet dogs and cats appropriately and help create a calm, low-stress environment in the lobby. Work closely with the veterinarian and Pet Care Advocate team to keep appointments and clinic operations running smoothly. Help maintain a clean, organized, professional, and welcoming clinic environment. Learn and adapt to new technologies, systems, and workflows. Participate in community events and clinic outreach when needed. Step in and support the clinic team wherever necessary to help our clients, patients, and coworkers succeed.

Qualifications Preferred qualifications include:

2+ years of veterinary experience , particularly in a veterinary receptionist, CSR, client service, or similar role. Strong understanding of veterinary terminology, preventive care, common conditions, medications, and basic patient triage. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Confidence communicating with clients about finances and medical recommendations. Ability to remain organized while managing multiple priorities and interruptions. Strong attention to detail and accurate record keeping. Comfort learning veterinary software, communication platforms, and other technology. Ability to interact safely and appropriately with dogs and cats. Ability to stand for extended periods and lift up to 30 pounds. Saturday availability and scheduling flexibility. Why This Role Matters The Client Care Advocate is one of the most influential positions in our clinic. You are often the first and last person a client interacts with , and the quality of those interactions directly affects how clients feel about their pet's care. At Neighborhood Vet, we want our clients to experience veterinary medicine differently: clear communication, thoughtful service, less stress, and a team that genuinely cares about helping them. We are also highly detail-oriented because details matter when caring for someone's pet. We expect our team members to take pride in doing things correctly, communicating clearly, and following through. For the right person, this role also offers the opportunity to grow alongside a developing veterinary practice and take on additional responsibilities as your skills and the clinic evolve. Benefits Health care reimbursement available Paid time off 8 paid holidays Discounted veterinary care for your pets Uniform allowance Continuing education allowance Is Neighborhood Vet Right for You? You may be a great fit if you enjoy veterinary medicine and genuinely enjoy working with people. You take pride in excellent service. You notice details. You communicate instead of assuming. You stay composed when things get busy. You are willing to learn, accept feedback, and help your coworkers. And you understand that creating an excellent veterinary experience takes the entire team. If that sounds like you, we'd love to hear from you.

Pay:

$17.00

• $21.00 per hour Expected hours: 34.0
• 37.

0 per week

Benefits:

Employee discount Health insurance Paid time off Uniform allowance

Work Location:

In person