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The UPS Store

Customer Service Associate

Career Insights for Customer Service Representative (General)

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Based on Georgia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,413 / year median in Georgia

-1% projected decline

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Job Description

Job Types:
Full-Time/Part-Time/All Positions Salary:
$10 to $10.50 per hour/
DOQ Shift:
All Shifts Schedule:
Monday-Friday, Rotational Saturdays, Closed Sundays
NO PHONE CALLS TO THE STORE PLEASE, HIRING IS NOT DONE AT STORE LEVEL
The Retail/Print Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The UPS Store, Inc. locations are locally owned and operated retail franchises. This IS NOT a job with UPS, so please do not inquire as to driving or warehouse jobs.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean and safe working environment.
Job Type:
Full-Time/Part-Time/All Positions Salary:
$10 - $10.50 per hour/
DOQ Benefits:
401(k) matching
Schedule:
Day shift Monday to Friday Weekend availability
COVID-19
considerations: To keep our customers and staff as safe as possible, the franchise requires that masks be worn as part of our required uniform while attending work.
Work Location:
One location
Job Type:
Part-time Pay:
$10.00 - $10.50 per hour
Benefits:
401(k)
Work Location:
In person