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Richard Young Agency Country Financial

Full Time CSR

Career Insights for Insurance Customer Service Representative

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Based on Georgia data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$42,742 / year median in Georgia

-4% projected decline

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Job Description

Job Overview Are you looking to grow? So are we! Richard Young Agency Country Financial in Winder, Georgia, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!
Salary Range:
$35,000.00 - $50,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Mon-Fri Schedule Career Growth Opportunities Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Follow through and exceed current and prospective client expectations. Great Customer Service Skills. A Property & Casualty insurance license is required. Ability to tactfully handle stressful and difficult situations. Enthusiasm, optimism, and a willingness to see the good in every situation. Commitment to excellence, willingness to work hard, and willingness to go the extra mile. Responsibilities Process customer policy change requests. Complete Evidence of Insurance requests. Immediately greet all customers, entering the office, in a friendly and helpful manner. Provide exceptional customer service and support. Be outstanding at relationship building. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. Provides on-going support to insurance clients as needed. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Assess and identify the wants and needs of your customer(s) over the phone. About Us COUNTRY Financial® serves about a million households and businesses throughout the United States. It offers a wide range of insurance and financial products and services including but not limited to auto, home, life, disability income, farm and fixed annuities. To learn more, visit www.countryfinancial.com.

Property / Casualty policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Casualty Insurance Company® or COUNTRY Preferred Insurance Company®, Bloomington, IL. Life/Disability Income policies issued by COUNTRY Life Insurance Company® or COUNTRY Investors Life Assurance Company®, Bloomington, IL. Annuities issued by COUNTRY Investors Life Assurance Company®, Bloomington, IL. Availability and amount of coverages and discounts vary by state. Information contained here is not a statement of coverage. For more information view our full terms and conditions: http://www.countryfinancial.com/SiteController?url=/staticNav/termsAndConditions