Healthcare Member Services Representative Location:

Honolulu, Oahu Employment Type:

Direct Hire Schedule:

Monday through Friday, 8:00am to 5:00pm one hour lunch

Pay Rate:

$17.00 - $21.00 per hour

Benefits:

low-cost medical, dental, drug and vision insurance, paid time-off, 401k employer contribution, referral bonus and pretax transportation and parking program. Position Summary Bishop&Company is seeking a customer-focused and detail-oriented Customer Service Representative to support members and providers through phone, email, text, chat, and occasional face-to-face interactions, for a local, non-profit company. This role is responsible for delivering exceptional service, resolving inquiries, providing program information, and ensuring a positive customer experience while maintaining accuracy and compliance with company policies. Responsibilities & Duties Respond to inbound and outbound customer inquiries via phone, email, chat, text, and in-person interactions. Assist members with questions related to benefits, claims, services, eligibility, and enrollment processes. Address customer concerns, complaints, and discrepancies professionally and efficiently. Navigate multiple service queues and communication channels while meeting quality and productivity standards. Maintain accurate records by updating member and provider information in company databases. Process routine administrative tasks, including correspondence, mailings, copying, and faxing. Ensure compliance with company policies, confidentiality requirements, and regulatory guidelines. Support additional duties and special projects as assigned. Requirements High school diploma or equivalent. Minimum one (1) year of customer service, sales, call center, or customer-facing experience. Strong verbal and written communication skills with professional phone etiquette. Excellent problem-solving, critical thinking, and conflict-resolution abilities. Ability to multitask and work effectively in a fast-paced environment. Strong organizational and time management skills. Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general office equipment. Comfortable navigating multiple computer systems and applications simultaneously. Reliable attendance and the ability to work independently with minimal supervision. Preferred Qualifications Associate degree or post-secondary education in healthcare, insurance, customer service, or a related field. Previous call center and/or healthcare administration experience. Bilingual or multilingual skills, especially Chuukese, Marshallese, Korean, Ilocano, or Tagalog. Demonstrated success in meeting performance, productivity, and quality standards. Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company Phone:

808-839-2200

Website:

http://www.bishopco.net/

Location:

Honolulu, HI

•No relocation, In-state applicants only. Must be available to interview immediately.

•Equal Opportunity Employer - Disability and Veteran