\nLanai City, Hawaii\n
\n

CONTRACTOR

\nPosted 06/2026\nJob Description\nJob Summary\nAt Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.\n

JOB TITLE

Airport Customer Service Agent

customer service & ramp

DEPARTMENT

Customer Service

REPORTS TO

Station Manager

FLSA STATUS

Non-Exempt\nThe Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.\n

KEY RESPONSIBILITIES

\nEnsuring FAA, Airline and airport regulations are followed\nEnforcing safety/security measures and protecting sensitive zones\nCreating and modifying reservations\nChecking in passengers; safely loading and unloading passengers\nHandling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight\nReviewing baggage tags for accuracy\nCalculating Weight/Balance and assigning seats in the plane accordingly.\nProviding information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements\nMaking announcements over a public address system\nProcessing credit card payments\nDirecting aircraft parking and dispatch on the ramp\nAfter additional training, towing aircraft to proper parking positions on the ramp\nMaintaining work area and mechanical equipment in proper order\nGreat customer service attitude and a willingness to \"find a way\" as opposed to \"I can't,\" where applicable.\nAny other duties as assigned\n

REQUIREMENTS

Knowledge, Skills & Abilities:

\nExcellent written and verbal communication skills\nAble to read, write and speak English effectively\nAble to maintain eye contact when speaking with customers\nProfessional in appearance and manner\nAbility to learn, understand and communicate the terms of the company's Contract of Carriage\nCourteous in all interactions\nAble to interact effectively with passengers, co-workers and management\nAbility to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations\nAbility to diffuse stressful situations\nDetail-oriented and self-motivated\n

QUALIFICATIONS

Education:

\nHigh school diploma or equivalent\n

Miscellaneous Requirements:

\nValid driver's license and reliable transportation\nComputer skills

ability to learn reservation and phone systems, proficient with a PC\nBasic math abilities\nAbility to work within a 24/7 operation including holidays\nAbility to pass 10-year background check and pre-employment drug screen\nAt least 21 years of age\nAuthorized to work in the U.

S. per the Immigration Act of 1986\n

Work Experience:

\nPrefer at least 1 year of prior customer service experience\n

Mental Requirements:

\nLevel 2\nLevel 1

Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2
Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3
Requires a high level of concentration and high level of attention intermittently.

Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.\nPhysical requirements:\nMust be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet\nMust have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time\nMust be able to stand for extended periods of time\nMust be able to work in all weather conditions and in confined spaces\nMust have sufficient vision and ability to safely perform the essential functions of the position.

Activity Approximate of Time Sitting:

Standing:

Walking:

25 100

Machines and Equipment Used:

Machines, Equipment, Tools Approximate of Time\n

Varied:

100

Degree of Hand Eye Coordination Required:

Computer:

Varies Phone:

Varies Photocopier, fax machine: Varies\nApproximate percentage of time incumbent spends in \"on-the-job\" travel, including commuting to regular work locations: less than 5\n

Benefits:

Competitive Salary:

Attractive compensation package based on experience.\n

Health & Wellness:

After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.\n

Retirement Plans:

Employees can enroll in our company's 401(k) plan.\n

Generous PTO:

After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.\n

Employee Discounts:

After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:\nFlight tickets at significant discount, employee and family members can fly our planes (standby space available)\nDiscounts on hotels and resorts\nCar rentals at reduced rates\nDiscounted cruises\nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.\nAt Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.\nSurf Air Mobility participates in E-Verify.\nJob and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, 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