Customer Service Specialist Ron's Auto Repair Center - Ames, IA Our business is growing, and we're looking for a skilled Office Assistant Clerk to join our team! Ron's Auto Repair Center is a family-owned, independent automotive repair and maintenance facility with strong community ties. We take pride in quality workmanship, honest service, and building long-term relationships with both our customers and our team members. We believe that exceptional service is the backbone of our success. That's why we're looking for an empathetic, quick-thinking, and solutions-oriented Customer Service Specialist to be the voice of our brand. If you genuinely love helping people and thrive in a dynamic environment, we want to hear from you! Pay & Benefits $16 - $20 per hour (based on experience and skill level) Long-term career opportunity Supportive, team-focused work environment Family-owned shop with a strong community reputation Steady workflow and growing customer base

Responsibilities Engage Daily:

Respond to customer inquiries in person and various other channels (phone, email, live chat, and/or social media) with clarity, empathy, and speed.

Problem-Solve:

Diagnose, troubleshoot, and resolve customer issues. Be the

Expert:

Maintain a deep understanding of our products, services, and internal policies to provide accurate information. Advocate for the

Customer:

Document and escalate valuable customer feedback to the management team. Keep it

Clean:

Accurately update customer records, log interactions, and maintain a professional, inviting environment.

Qualifications Experience:

1-3 years of experience in an office clerical, retail, or hospitality role (Automotive or technical background is a major plus!).

Communication:

Stellar written and verbal communication skills. You can explain complex things in simple terms for all to understand.

Tech-Savvy:

Comfortable navigating multiple software tools simultaneously.

Emotional Intelligence:

High empathy, active listening skills, and thick skin for handling difficult or stressful customer situations with grace.

Adaptability:

A knack for multitasking and prioritizing tasks in a fast-paced, evolving environment. Why Join Ron's Auto Repair Center? We are a growing, family-owned shop that values our team members and invests in our facility and people. This is a great opportunity for someone looking for stable work, competitive pay, and a long-term career path in the automotive industry. Interviews are by appointment only—no walk-ins. To apply, submit your resume in person or via email. Ron's Auto Repair Center Ames, IA #hc255854