An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
L0190 Honda of Ames Honda of Ames/Nissan of Ames Ready to Elevate Your Career? Stop coasting. Start dominating. Honda of Ames /Nissan of Ames is hunting for a battle-tested, customer-obsessed Experienced Service Advisor who wants more—more momentum, more recognition, and more earning power. If you thrive under pressure, move fast, and refuse to be average, this is where you belong. This person can work at either location Why we Pull Ahead We don't play small—and neither should you. We deliver an elite dealership experience powered by top-tier talent. Here, leaders are built, performance is rewarded, and excuses don't fly. Your skills matter. Your results matter. Your future matters. Your Role on the Front Line Own every customer interaction from write-up to drive-off—no handholding, no shortcuts. Translate customer needs into crystal-clear ROs technicians can attack with precision. Command conversations around services, pricing, and timelines with confidence. Build lifelong loyalty by delivering transparency, trust, and results. Push performance metrics hard and raise the standard for the entire team.
Our Standard Experience That Counts:
2+ years as a Service Advisor (automotive experience preferred).
Customer Killer Instinct:
Sharp communication, relentless organization, zero dropped balls.
Tech-Forward Mindset:
Fluent in-service software with working mechanical knowledge.
Pressure-Proof Professional:
Solve problems fast while keeping your cool.
Team-First Energy:
You win as a team—or not at all. High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (
NYSE:
LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
